This tip is so simple yet so powerful, and will seem silly at first, yet my last 3 experiences at bars in the DC area, this small step was not in their process, and it leaves the patron with an empty feeling as they leave the bar.
What's the tip you ask? Say "thank you" or "thank you for your business" as the patron is getting up to leave, or at least as you deliver the final credit card slip for signature.
It let's people know that you, and the establishment value their business. If you couple this "thank you" process with a handshake when some one initially sits down, you are setting up a level of customer service that is higher that most establishments, and that will drive repeat business.
Even if you work in a high turn establishment like an airport bar this can still matter. I can walk into several major airports and know exactly what kind of service to expect based on prior experiences, and that is what drives my decision on where to go the next time. Also there is a large portion of travelers that make the same flights for business. Giving great service and letting them know you care during an initial visit, can mean years of repeat and referral business. At the end of the day implement this tip and you will make more money!
Let us know your thoughts in the comments section.
This is a common problem in the bartending world. Most bartenders don't realize that you don't want to muddle mint while making a mojito, or any other cocktail that requires mint leaves for that matter. Mint leaves only need a light press to release the oils to flavor the drink. When you muddle the mint it brings out a bitter taste that overpowers the natural mint flavor. So, the next time you make a mojito - go easy on the mint!
The simplest and generally the most rewarding way is to be so nice it is almost sickening. When you are all smiles and laughing but polite and guiding the customer has no real choice but to go with the flow. The best "cut offs" and walk outs start with just being honest and leaving no room for negotiation. Always know someone's name before you push them on the exit path. It gives you more credit with them and their friends and establishes you are not some jerk ending the fun you are just the guy or gal who is doing there job and being responsible.
For example: "Cameron buddy i think your time at our fine establishment is coming to an end(place laugh here)you have a ride home or should I call your parole officer....again?(hit up another laugh and grin and wait for the reply).